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AOAmara OseiAdmin Console
  • Dashboard
    • Units
    • Map
    • Drivers
    • Batteries
    • Charging
    • Events
    • Faults
    • Map Replay
    • Geofences
    • Log Audit
    • Firmware
    • Update history
    • Onboarding
    • Commissioning
    • Roles & Access
    • Enforcement Rules
    • Device Chat
  1. Admin Console
  2. /
  3. Platform
  4. /
  5. Enforcement Rules

Enforcement Rules

Stanbic East Africa Capital · 4 live contracts

Escalation ladder

Automatic escalation
  1. 0
    Stage 0: Reminder

    Remind the riderhours before each instalment is due.

    24 h before
  2. 1
    Stage 1: MissedFixed

    When the due date passes unpaid, tell the rider exactly what is owed.

    Day 0
  3. 2
    Stage 2: Grace

    Keep the vehicle running fordays of grace. Nothing changes for the rider.

    Day 0
  4. 3
    Stage 3: Warning

    When grace ends, warn the riderhours ahead, naming the date and time of restriction.

    Day 3
  5. 4
    Stage 4: Restriction

    Limit top speed tokm/h fordays. The vehicle still earns.

    Day 5
  6. 5
    Stage 5: ImmobilisationFixed

    Then immobilise, pre-notified, once the vehicle is confirmed stationary.

    Day 9
  7. 6
    Stage 6: RecoveryFixed

    Repossession starts only by decision of Stanbic East Africa Capital.

    Decision
MissedImmobilised · Day 9
  • Grace 3 d
  • Warning 2 d
  • Restricted 4 d

Hold rules

Exceptions that slow the ladder down. They can never speed it up.

#1
IF
  1. WHEN
  2. AND
THEN
bydays

Warning, restriction and immobilisation all move back by the extra days.

Catches 1 of 4 live contracts today:KDA 441Y
#2
IF
  1. WHEN
THEN

Immobilisation waits for a named person at the desk to approve it.

Catches 2 of 4 live contracts today:KDA 441YKDD 302R

While a rider is behind

  • Let riders charge while in arrears

    Up toKES of energy on credit. Refusing energy stops the rider earning what they owe.

  • Wallet money pays overdue instalments first

    Money arriving is applied to the debt before energy, which is what keeps a rider off the ladder.

Policy

Financier
Stanbic East Africa Capital
Version
v4
Last saved by
Stanbic Portfolio Desk
Saved
11 Sept 2026
Live contracts
4
Missed to immobilised
9 days

Safety rules

Fixed

Set by the platform for every organisation. No policy can turn these off.

  • Never while moving

    Immobilisation waits until the vehicle is confirmed stationary.

  • Never without warning

    A delivered warning naming the date and time comes first. If it cannot be delivered, escalation stops and a person is alerted.

  • Never silently

    Every attempt is recorded with actor, reason and contract.

  • Reversible in under a minute

    Payment restores the vehicle. Release is the primary journey.

  • Always overridable

    An authorised person can release at once, without approval.

  • Never on lost contact

    A silent device is not evidence of non-payment.

  • Never during a dispute or service

    Enforcement is suspended while a dispute is open or the asset is in the workshop.

Change log

Audit log
  1. v4 · Stanbic Portfolio Desk

    • Grace 2 days → 3 days
    • Hold rule added: Small shortfalls never immobilise alone
    11 Sept 2026
  2. v3 · Amara Osei

    • Restricted speed 30 → 25 km/h
    • Warning 24 hours → 48 hours
    27 Jul 2026